Last updated: November 3, 2026

A large part of our work involves calling and texting people in the United States, so the rules around consent matter to us and to the clients who rely on us. This page explains how we approach the Telephone Consumer Protection Act (TCPA) and related rules, and how you can stop hearing from us.

How we get consent

We contact people who have asked to hear from us. Before we call or text you, there is a record showing that you filled in a form or otherwise agreed to be contacted. That record includes the wording you agreed to, the web page or form you used, and the date and time.

The consent language on our forms makes clear:

• who is asking for permission to contact you;
• that you may be contacted by phone call, text message or email, including with automated technology where that applies;
• that agreeing is not a condition of buying anything or of receiving any service;
• that message and data rates may apply to texts; and
• that you can withdraw your permission at any time.

We do not use pre-checked consent boxes, and we do not hide the consent wording.

How we handle calls

• We check numbers against the National Do Not Call Registry and our own internal do-not-call list before dialing, unless we have your consent or an existing relationship that permits the call.
• We call within permitted local hours, which means between 8 AM and 9 PM in your time zone.
• Our agents identify themselves and the company at the start of the call, and tell you why they are calling.
• We transmit a working caller ID number that reaches us.
• Calls may be recorded for quality, training and compliance, and we will tell you where the law requires it.
• We do not use pressure tactics or misrepresent who we are.

Text messages

We only text people who have given permission to receive texts. Every campaign includes clear instructions to reply STOP to opt out and HELP for assistance. Opting out of texts is processed immediately, and you will get one confirmation message.

How to stop hearing from us

You never need to give a reason. Any of these works:

• On a call — tell the agent to put you on the do-not-call list. They will do it there and then.
• By text — reply STOP to any message from us.
• By email — write to ibtisam@telezamarketing.com with the phone number or email address to remove. Putting “Do Not Call” in the subject line helps us act faster.
• By phone — call +1 (251) 373-4684 during business hours.
• By post — TELEZA Marketing LLC, 1500 N Grant St, Ste R, Denver, CO 80203, USA.

We add the number to our internal do-not-call list and keep it there. We honour these requests promptly, and within the time the law allows in all cases. If a law firm or partner already received your details before you opted out, they are a separate company and you may need to contact them as well; tell us and we will pass your request along.

Our internal do-not-call list

We maintain a written do-not-call policy, train every agent on it before they take live calls, keep an internal suppression list that is checked before dialing, and retain consent and opt-out records for at least five years.

For our business clients

If you buy leads or transfers from us, we provide the consent record for each lead on request, including the wording the consumer agreed to, the source page and the timestamp. You remain responsible for your own compliance once a lead reaches you, including your own do-not-call checks, calling hours and any professional advertising rules that apply to your firm. We expect clients to honour opt-out requests they receive and to tell us about any complaint connected to a lead we supplied.

If something goes wrong

If you believe you were contacted without permission, or that an opt-out was not honoured, please tell us directly at ibtisam@telezamarketing.com or on +1 (251) 373-4684. We will look into it, tell you what we find, and correct it. We would much rather hear about a problem and fix it than have you left wondering.

Contact us